Refund policy

Thank you for shopping with Heart of Art. We value your satisfaction and want to ensure you have a positive experience with our products. In the event that you need to return or exchange an item, please review our refund policy below.
Returns and Exchanges:

  • We accept returns and exchanges within 14 days of the date of purchase.
  • The item(s) must be in their original condition and unwashed.
  • We reserve the right to refuse a return or exchange if the item(s) do not meet the above criteria.
Refund Eligibility:
  • You are eligible for a refund if you return the item(s) within the specified timeframe and meet the conditions stated in section 1.
  • If your return is approved, we will initiate a refund to your original payment method or provide store credit, depending on your preference. 
Exchange Process:
  • To initiate an exchange, please contact our customer support team at heartofartsupport@gmail.com to request an exchange.
  • Once your exchange request is approved, you will receive instructions on how to return the item(s) and receive the desired replacement.
  • Exchanges are subject to product availability. If the requested replacement item is not available, we will process a refund or provide store credit instead.
Return Shipping:
  • You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping service and retaining proof of postage for your return shipment. We are not responsible for lost or undelivered return packages.
Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact our customer support team immediately at heartofartsupport@gmail.com with details and supporting photographs.
  • We will assess the situation and provide further instructions on returning the item(s) or resolving the issue promptly.
  • Please note that this refund policy applies only to purchases made directly through our official website or authorized retail channels. If you made a purchase from a third-party retailer, please refer to their respective refund policies.
  • If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team. We are here to help!